Return & Refund
Refund Policy
Thank you for shopping with us. We strive to ensure that our customers are fully satisfied with their purchases. However, if you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
Refunds will be issued only under the following circumstances:
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The product or service is defective or damaged upon arrival.
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The product or service does not meet the description provided on our website.
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A refund request is submitted within [7-14 days] of receiving the product/service (specific period may vary depending on your business).
2. Non-Refundable Items
Please note that the following items are non-refundable:
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Digital products (e.g., downloadable items, software, e-books).
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Customized or personalized products.
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Products purchased during sales, clearance, or promotional events (unless specified otherwise).
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Gift cards and subscription services (unless applicable laws require otherwise).
3. Conditions for Refund
To be eligible for a refund, the product must be:
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In unused and original condition.
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In its original packaging (if applicable).
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A valid proof of purchase (receipt or order confirmation) must be provided.
4. Refund Process
If you are eligible for a refund, please follow these steps:
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Contact our customer support team at [Insert Email] within [7-14 days] of receiving your order.
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Provide details about the issue with your product or service and your order number.
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Once your return request is approved, we will provide instructions on how to return the item (if applicable).
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After we receive the returned product and verify its condition, we will process the refund.
5. Refund Method
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Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
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The processing time for refunds may take up to [5-7 working days], depending on your payment provider.